Hotel Responds To Kicking Us Out Because Of My Service Dog

Hotel Responds To Kicking Us Out Because Of My Service Dog


Hi everybody! Welcome to another episode of dog vlog! We got got ourselves a win-win dumb situation But we did lose a lot of our— We actually lost a lot of our dignity. I thought I would be “apropropropro” to give you guys an update on the whole hotel situation. “Been through this over and over and over and over.” In the customer service realm of the check in process down at the Windgate by Wyndham in Richmond, Virgin… ia. A little over a week ago when we posted the video about us going into the Wyndham down in Shortpump(?), Virgina and um, I guess documenting our mistreatment there. Since the video went up I wanted to give you guys an update. That day that the video was released Ironically we got a call from from from the Wyndham They were like “Hey!” [laughs] Do you remember like when you asked a girl out and then like but she rejected you and then like you Take a summer to like do a bunch of push-ups and sit-ups and you have a growth spurt of anywhere between a half of an inch to an inch and a half and then you come back and talk to that girl and all of a sudden she’s the first one to approach you and be like “Heeeeeeeeeeeey.” “Want to try to check in with me?” “Now?” You’re like ‘Nah bitch, I got lats now,’ which by the way we held off on releasing ’cause we were trying to get in contact with the- with the Wyndham. Up until that time even still thereafter the corporate Wyndham claims they had nothing to do with it. This is simply the hotel’s– the local hotel’s responsibility, which to me is– *laughs* What a- I didn’t know you can pull that as the defense like it’s still your hotel like that’d be like- if like if your kid hit some other kid in Kindergarten and did teacher called you, and you’re like. Well. I mean that was… That’s my kid this time, it wasn’t me. I don’t go punching kids yeah, I birthed him through my through my vaginal canal, but We’re not this… we’re not related Yeah, is it too bad to say vaginal canal? I mean he’s not I mean a mean He’s not- I mean, he’s not mine. I just- I didn’t dry his placenta He was- he was- he was- he was- he was air dried Too far? Who knows. Let me know. Overly offended cat guy? “Do you own a little wooden boat, Drew? Do you paddle it around Venice? Are you a gondolier?” “Then I don’t want to hear the word canal! Unless you’re a gondolier, I don’t want to hear the word canal it is gro- it is dis-” *gagging* *gagging intensifies* To offer compensation, they said, “We can give you a free night.” I love how you can have a bad experience at a place and they’re like “No, no – we’ll offer you MORE of that! *laughs* They also offered us points. Not like “Here you- here’s here’s a bunch a nights.” They were like, “Here’s- here’s one one one night and then points to get to We’re gonna- we’re gonna offer you a punch card and After your ninth Froyo cup you get the ten- ten- ten- tenth one free, but you gotta keep coming back.” I politely declined I appreciate this- the- the- the sentiment, and then the local ha ho ho ho ho ho ho ho ho Ho oh, huh- *beep* Take two. the ho- The hotel- the… Take 3, take 3. *beep* the Hilton Garden Inn & Suites Taken by Liam Ne- Take- *beep* Take it or – Take it or- Take it. Take it. Take it or leave it. Take it in the butt – 8. *beep* The owner of the of the lo- lo- the local hotel, which is supposedly not an affiliate of Wyndham even though they have the name ‘Wyndham’ on the hotel spelt the sa- spelt the same. They called us and said “Hey, sorry you tried to get in contact with us for a number of weeks regarding this very legal matter,” he said. He was out of the the country he called and he said “So… so I I just wanted to say personally that I’m sorry,” which I appreciate. I appreciate… I appreciate the apology and he was nice- He was a nice guy. He told us that Titus Is going is going to have a sit-down with the comedy club where they’re going to discuss The ca- the case, what happened, what went wrong. Or he has to just… Recite a rehearsed apology. Where it’s like Dwight in The Office where he’s like “I state my regret.” Okay, separately From the front this whole matter I’ve got I’ve gotten a lot of questions from you guys saying “Hey, Drew!” “Will you be able to be able to still go to these cities? What’s the- What’s the- What’s the update with the comedy club?” The comedy club has Put the dates back into play. We’re actually Full- full- full steam- full steam- full steam side… Full steam sideways going to your guys’… you guys. So those dates are back in order. Make sure you check out my- web site. Some of them have become single nighters and some of them are still- are still weekends so just check on- uh- my website. I just want to say I said say I appreciate all the support that you guys gave us. I- it was never my intention to cause a ruckus or, uh, get anybody fired or make any money or do any- any of that. All I’ve ever wanted to do is tell my version of the story and I appreciate you guys showing compassion towards and acting on what you saw what you saw fit. I wanted to give you guys an update and let you guys know that The situation has been ta- has taken steps to being rectified. I think it’s important to point out the fact that we tried for weeks to get a hold of the Wyndham and we held off even on releasing the video because we wanted to handle it internally, but I think it speaks to… what it is that… You guys are able to do, and the fact that you guys came together to support us only in after releasing the video That we were able to even get anything done I could have just as easily been someone that was dismissed into the pile of discriminated cases by not having the audience of people who either have service dogs or know somebody who has service dogs, or know somebody that knows the law? The fact that you guys, I mean… We’re so lucky to be able to Do a video like that and be heard. At least be heard by you guys Only because of you guys were we able to get anything done. We… We’re so grateful that we… that we weren’t just Put- push- pushed to the side. Nobody puts- nobody puts- nobody puts- nobody puts Baby… a couple of… A couple babes in the in the corner. Nobody puts babes in the corner! Just… *claps* Thank you. Thank you from the bo- the bottom of my heart and from the- from the middle of… Stella doesn’t doesn’t have a heart, so… from the middle- From them from the bottom, and now we’re… And now we are here. That’s been our show Please check out our… My- my tour schedule again as these dates are renewed and buy your tickets because many of these these these places are selling out, so Y’know, y- uh… So get your take get your tickets. Also? Check out my, uh- my, uh- I was gonna say check out my you to you to YouTube channel. I’m a- I’m a- I’m an idiot. check out my you- Check out my… *laughs* This isn’t my you do you YouTube channel, this is the Ham- This is the Hampton Inn’s, so… *laughs* Check out my Youtube… No, check out- Subscribe in my- Damn it! Unsub- Forget these- hate these… dislike these videos. If you guys like Snapchat, Feel free to follow me there where you can see crazy characters Whenever I get my- get my stupid voice back. I’ll be like this: “I don’t use deodorant because I have a natural musk that attracts women.” *clangs from trash can* “Bath time.” Alright, alright, everybody. That’s- that’s been our show Check in. Ch- ch- ch- check out. Oh, this is my Mister Right mug. And this is my- my even- my even more- my even more right mug.

100 thoughts on “Hotel Responds To Kicking Us Out Because Of My Service Dog

  1. Hey guys, as always thank you for watching and thank you so much for all your support, your comments, advice, calls, offers of places to stay… I was sincerely touched by how many of you reached out. Second, I hope I don't come across as rude towards the steps that the corporate Wyndham and the local Wingate took to try to rectify the situation. While I do appreciate that they finally reached out, their timing was coincidental to say the least. The fact that it had to get to that point just to receive a call back from them is so frustrating, because I could just as easily have been anyone else who didn't have an audience. Regardless of their offers, that's something that's hard for me to ignore. If anything, I hope that in the future they'll try to be more proactive so that nobody else has to be put in a similar situation. Like I said in the video, I was never out looking for any money, compensation, "revenge," etc. At this point, I feel like the situation is as right as it is ever going to be. I've made the decision to keep the original video up because it serves as a reminder for what people with service animals or disabilities have to deal with, and what they should never have to deal with. Heck, someone could be put in a situation where they're treated unfairly for any random, unlucky reason even if they don't have a disability. But I do want you guys to know that I consider this to be over. Sometimes a resolution doesn't feel like a 'victory' for either side, but that usually means the scales in some way ended up balanced. Negativity can be a real trap and at some point we all have to move forward rather than sit and dwell. I love you guys. Thank you.

  2. Man, for real, that's so shitty. I'm not sure which is worse, the fact that it happens, or that I'm not surprised because it happens so often.
    I had an employer try to impose a formal disciplinary action against me because I had a complex partial seizure in the middle of a transaction and just walked away, so the lady left the store with $100 worth of merchandise without paying. I saw my neurologist the next day and told her what happened and asked her to write a note saying that what I described was consistent with the kinds of seizures I have.
    People with disabilities you can't see don't get a lot of slack, and I wanted all the help I could get in case my boss didn't believe me. I was right, he didn't. He said it didn't look like a seizure to him. I gave him the note from my neurologist. He crumpled it up and threw it in the trash, saying it didn't mean anything. He told me to sign the disciplinary action papers, and I gave them back and said no. He said if I signed the papers, it would all be over, but if I didn't, he would have to report it to the home office and it would be out of his hands. So I gave him back the papers one more time, smiled, and said, "Do it. Under the ADA, pursuing disciplinary action against an employee because of something that's a result of their disability is discrimination and a federal crime. If the company's lawyers at the home office don't know that, the DoJ most definitely will. So…good luck with that."
    You know, it was really weird timing, he dropped it after that.

  3. I am an architect and working on getting my certified accessibility specialist endorsement. You do not have to show papers for a service animal except if it resides in a jurisdiction that requires all dogs to be licensed. That’s the only thing I know for ‘papers’ which a current dog tag would be sufficient.

  4. get a vest, or something, fake service dogs are a real problem nowadays, guy is a POS, but it might prevent issues and stress in the future

  5. I've watched 2 of this young man's videos. I still don't know what service his pooch does for him.

    Businesses have a right to ask what service the animal performs BUT cannot ask the person to have their animal show what the animal does.
    SERVICE animals cannot be denied access UNLESS the animal performs an action that is destructive or dangereous.

    Companion pets have access to SOME places but can be denied in others. Companion pets can be denied ANYWHERE if documentation from a licensed psychaitrist or psychologist. A GP or PA documentation can be denied.

  6. My pardons- I didn't complete my sentence in my previous comment… If the Companion pet does not have or a request for documentation is refused, the Companion pet can be denied anywhere. Hope that clears up my mis-statement.

  7. Did Titus refund Drew for his lost income?
    That should have been part of the hotel chain's resolution.
    As well as having him apologise on YouTube and say the words "I acted like a spoilt brat."

  8. Please have your agent get you a south Florida venue… I’d really like to see you perform without buying a terribly expensive plane ticket.

  9. I just started watching you drew so far loving your content I have just one question what kind of service dog do you have like what does she help you with?😊

  10. Dude, you're awesome, and make me laugh. Keep up your great attitude and remember that you have more to offer than any bully ever could. 😁

  11. They violated federal law, thats not something you should ignore. You can definitely sue them for violating the Americans with Disability Act.

  12. Drew… I fucking love you. I cannot comprehend why people are such pieces of garbage number 1, number 2, why they are such pieces of garbage about your dog. Your dog has such a beautiful soul. I LOVE your editing on these videos too. Friggin hilarious man. Wish you all the best. You rock!

  13. Get a lawyer and sue the hotel. There are federal anti discrimination laws for the disabled and corporate Wyndham is liable for all their affiliates actions. They can’t put their name on hotels and act as if it’s not their problem. It will cost them big time and send a letter via fedex with a link to the video to the CEO of Wyndham and Panda Express and any other corporation that abuse you. This behavior is freakin sick.

  14. A speech impediment is not a real handicap. A service dog is used to help handicapped people do things that you can't do for yourself. Your dog can't help you communicate, there for it is not a legitimate service dog. People like you are making it harder for REAL handicapped folks.

  15. Great update! I hate the incident videos that have no follow up. It's nice to know the outcome no matter how small or life changing. Thanks Drew.

  16. Corp office saying it "wasnt them" but it was them, but it was really somebody elee is probably because many are franchizes owned by individuals (or groups or whatever) usually named Patel, and theyre probably responsible for such issues in their contracts. But if it could become a big issue affecting the brand, like your situation, corporate probably took an interest. Jus sayin.

  17. I like how you have fun with the stuttering and still laugh I got so angry when I did that it was awful you're a good person bro be safe

  18. I cant walk very long distances, and I also have syncope and just faint out of nowhere. When i have to use an electric cart at the grocer I get all these dirty looks because im only in my 30s and not some morbidly obese person, just disabled and people look down on me like I am lazy. I love your stuff Drew. Its terrible how people treat people with disabilities and service dogs. I'm trying to get a service dog myself because I have signs before I faint, it would help me prevent myself from a dangerous fall to have a service animal to notice earlier than I can (which is usually too late) My parent's dog naturally comes over to me and will like nudge me and lick my face till I wake up.

  19. Ok, this is the second video I watched where you spend 10 minutes talking about a company who dissed you about your service animal, but where you never described what task, specifically, that animal was TRAINED to perform for you as an actual "service animal". You have a sutter, OK, I get that. But, what does that dog do that qualifies it as a legitimate "service animal"? You get around A-OK. You have no difficulty expressing yourself in English. You have no apparent life threatening physical handicap. You've appeared on TV many times, alone. What does that "service animal" actually do, and who trained her to do it? Mind you, I think your pet dog Stella is very cute and well behaved otherwise. Just trying to understand your situation better.

  20. good to know the wyndham doesn't stand behind their locations. If it's the local locations problem… then I'll go somewhere else. What a joke?!

  21. Are you gay dude. Du du du du du du du du get a life gay boy and stop causing problems for the hotel i would check in there. You caused a lot of problems you suck and suck. Du du du du du du du duadu du du du du get a life. I would not waist my time seeing you so stop causing problems for the hotel. They did nothing wrong and he had the right to ask for the papers. You pull the bitch bbn move because i am disabled feel for me. I dont so stop crying a river cunt gay boy you like dicks. Go suck cat mans dick

  22. Sounds to me like you have an emotional support animal rather than a true service dog. World of difference.

  23. I guess I never realized there were assholes out there that give people problems over their service animals. Sad state when that happens. You have a beautiful dog…. They must all be dog haters in which case you shouldn’t want anything to do with them anyway. What kind of human doesn’t like mans best friend?????? Keep on keeping on bruh…

  24. Are there videos about the day in the life of Stella? I understand she is a service dog but her disposition is not of alertness of a service dog but of depression and stress. EDIT: This isn't hate to Drew, I love his gumption and his humor.

  25. You know… there should be some kind of charity organization testing hotels and motels and other businesses by bringing service dogs and their owners there. If these places got tested enough to actually know the law, they wouldn't be hassling people so much, right? We, your fans and viewers should start an organization like that. Might be a moot point now for you but something should be done so others don't have to suffer going through what you did. Best part about it – free hotel and motel rooms for the disabled with service dogs who signed up for the "study." The issue goes well beyond just the disabled – there are soldiers right now with service dogs to help deal with their PTSD from all the wars and conflicts they've been through and I know for a fact some bullies out there unfairly think they're somehow abusing the system by having those dogs – sad. 🙁

  26. I think it is cute that Stella was falling asleep sitting up and kept catching herself…Such a good puppy.

  27. They need to be slapped with a violation, that's the only way big companies learn is when you hit their wallets

  28. First time viewer. What is the dog for service wise? Emotional support? Those dogs are super important and shouldn't be overlooked.

  29. Even if Wyndham is a privately owned hotel, it is still open to the public and has to abide by federal law. ADA is federal law and legally they cannot make you leave because of your service dog. The only reason they can make you leave is if your service dog is being disorderly. That is the only reason a public space can legally kick you out.

  30. Titus should have been fired. End of story. He should be taught and used as example that you do not treat anyone this way let alone someone with disabilities. It is beyond bullying it is hate.

  31. Just curious why is it that you have a service dog? Don't me wrong I'm trying to be a begrudging judgmental cunt or anything I'm just curious what is the actual need/purpose? With all due respect

  32. What did people do without their dogs before they made it legal for them to bring dogs in stores and shit because the owner has anxiety.? LeVe them at home unless you are blind or have a physical condition. Some woman was in the grocery with a dog in the cart where people sit their babies, food, and small children. I think a dogs ass in a grocery cart is pretty disgusting

  33. I’m sorry but justice was not served. Titus should of been fired and he wasn’t so now I’m sure something worse will befall him because that’s just how karma works. I only wish I had stumbled across this earlier.

  34. What type of work or tasks has Stella been trained to do? She’s seems like an ESA if anything (I could be wrong) but in the case she is an esa then the hotel is in the right. If I’m wrong I would just like clarification on what she is tasked trained to do if she is in fact a SD.

  35. It would be my intention to get Titus not only fired but I would bring a lawsuit as well. Kill two birds with one stone. Get paid and educate an idiot all in one go.

  36. The comment rap battle I will start ,(Drew is an innocent little fella with a doggo named Stella) your turn

  37. Man I've been watching your videos and what your doing is awesome I have a service dog and people flip all the time cause hes a pit but when they yell and act redic they dont realize when I'm there petting him while their doing this it's not cause he will attack them it's for me cause I will attack them and it's been very hard for me to hold back but obi is there for me and if they only knew how much its needed they would definitely stop it's just sad people dont realize dogs are better then humans period

  38. I gotta be honest, I don’t even notice the stutter until you comically point it out with graphics, otherwise I don’t notice it and that’s so weird to me, I have to fight to get it to sound wrong.

  39. I am disabled too. You handled better than I would have. Service dogs are important. I would sue for loss of wages. 😊

  40. It is quite clear the emotional strain this adds to you. I’m glad it’s been somewhat resolved. My husband and I appreciate you sharing your experience!

  41. OMG I Love the Quots over Stella's head. Priceless! Love you hope you come to Florida one day. Would love to see your show!

  42. I realize it's been over a year and just my opinion but your dog doesn't seem to find of you I've seen her interact with other people and she's so affectionate

  43. Omg lmao this video is 10 mins like not second over its just 10 mins lol also I love your vids bro have a good day

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