Hotel Hell S02E04 - Hotel Chester

Hotel Hell S02E04 – Hotel Chester



tonight on hotel hell a near-fatal accident has left Mississippi hotel owners in a desperate situation on both both of my ankles and I'm back in cool places the business is failing and with not enough money coming in this married couple have lost their home you live in here what there's no even window how did what you have to do if I don't do something soon they will lose everything we have pool children I would like when I'm not you have to worry about their mom and dad you've let this business swallow the both of you up I think you deserve something better I only hope I'm not too late the you should see the the hotel Chester is located in Starkville Mississippi home to the Mississippi State University husband and wife David and Sukie mullendore bought the hotel in 2000 before buying the Chester David traveled the world as a hotel troubleshooter I work in the hotel industry 39 years thank you for calling hotel Chester wanted to try and settle down and give our kids one stable place to be oh one of us got to get taller ha ha ha ha to begin with a 36 bedroom hotel was a real success packed with students and locals how you doing then a sudden tragedy hit the family themed was coming home and was involved in a on a major auto accident we thought we lost him that changed all of us its overnight the crushed his feet and was bedridden for almost six months well dated before is very dated in David's absence standards dropped and customers stopped coming while we were losing so much money that I had to file for bankruptcy the financial losses have been so bad the bank foreclosed on their home so now they're living in the hotel living in the hotel working together in the hotel I've retired and I feel laughs out of sync with the world they couldn't afford payroll so Sookie left her job in real estate and took over a chef and temporary manager it was my idea that we open a sushi restaurant never worked in any restaurant kitchens before in my entire life but I knew how to make decision my mouse confused but despite her best intentions with no formal training oh she's struggling was my knife Sookie spends all her time in hotel so she's blind to the tens of thousands of students and tourists who could be potential customers and the hotel's bedrooms and dining room are empty most nights you know I see it in my parents rise I see that they're physically exhausted that they're mentally drained my mom's used to be lively vibrant she's honestly happened she used to be man I forget I'm losing my mind and I came to this place I was 180 pounds of twisted blue steel sex appeal and mucho hell then this old bitch has worn me down to 200 pounds flab gab and mm Oh Massa [Applause] with almost no money coming into the hotel David and Sukie are hanging on by a very thin thread I need Gordon to help my parents because if this hotel doesn't change its we lose everything this is it on his Starkville Mississippi this college town on my way to the hotel Chester Mississippi State University found in 1878 any hotel with a college on their doorstep should be absolutely thriving not just for the students or their parents as well I can't wait to check into the hotel Chester where is this place I can't even see the sign got to know where it is how are you I'm looking for the hotel Chester I've never been there before you have enough explain I have you find out on round three time it's easy to miss easy to miss can't see any signs well there may be one time without me tonight right that's a big thank you enjoy the students never go to the Chester despite the fact is right next the campus weird very other historic hotel Chester entrance well that's a huge building and such a tiny sign it's madness finally mori-san hey how are you how are you good to see you good to see you and I'm David goes I see what I finally found the place that is so confusing there you know that's there's no sign of Main Street I drove straight by and be there lie in the corner of the building a twenty sign st. is historic that's what's historic about it is historically been a bad entrance now we have you in an executive King room and then here's two keys for you because I'm giving you two because men don't follow instructions as well as women or in case you get lucky hell yes so your hands alota now you run the desk the way self my wife is the chef she's taught herself position well can I finish my spiel I like for you refresh so breakfast is included we do our fresh-cut fruit that's nice to know fresh-cut fruit we the alternative can't no ahh no fruit I think Bofill I love your sense of humor it's dry and very funny fresh-cut fruit for breakfast yes sir nice now I just want you to know I'm not always at the best okay but you'll be able to recognize me even if I'm walking away from me because I'm the one who looks like he's riding a chicken riding the chicken yeah I've never ridden the chicken you have to show oh wow you just have to look at my legs oh jeez I'll go get thinking okay shake race that poor chicken now I've got a guest that wants to meet you Oh what do you do with that Gordon is here to help us out and I'm terrified of but at the same time I'm so excited okay oh hello how are you nice to see and this don't worry I've had worse than wet hands nice to meet you I washed my hands I was very can I thank for that no well I mean Sookie right nice that was good to see you too what's it like working with your wife I love my wife so it's nice to be around her until she gets her nose out of joint she has a chef's temperament but you're not familiar with it well they can fly off the handle pretty easy bushel backgrounds I'm a hotel guy I was in Vietnam and I went to see the hotel school to qualify as a hotel yeah well I'm so in my view yeah well it's nothing to him graduated with a major in hotel and restaurant management and have been in the business almost 40 years so in a nutshell what's wrong with the hotel that's a question we're not sure we don't think it's a quality issue neither for our rooms or our food and beverage what do you both show me to the room okay I've been a general manager of a lot of hotels I eventually became a turnaround guy to take on problem properties so my big surprise here is that I'm having a hell of a time trying to turn this thing around we just call them because I kid if King oh yeah okay this is it yes sir what is that swing it's a leather but it's a rough leather and very difficult to clean aye sir platinum is like a cheap motel chain I feel like I'm in the witness protection program this is depressing here so when was last time the ribs were touched 2003 2003 so ten years ago it was like something out of 1970s our hotel rooms I've dated you know we tried to call it period furniture the answer know what to say always tells you that a place is on the decline when you walk in you've got walls are a mess scuffs everywhere and big marks on the sofas that you expected to pay good money to sit down it so far I'm not doing it Goong run pack and they'd like to come down and have a bite to eat Sookie so what's your experience in the kitchen my father had a sushi restaurant in Washington because of ginger she had my did you find a patch away of course did you work in the kitchen no just washing dishes anyway this unload of a pack thank you okay I'm gonna see you likewise probably my to eat okay thank you so you know I feel like the guy who walked into a bar with a big frog on his head went up to the bar and asked the bartender for a drink the bartender said man I take it you got a problem don't you and the Frog said yeah sure hey can you cut this Ward off my ass God cannot man talk bars and restaurants in a vibrant college town like this are always packed at lunchtime but this place is dead I'm Lindsay how are you good there you go let me get you something to drink Jeff nice cold water okay please mm-hmm um what would recommend somebody feel sushi is very popular it's a little bit sweeter try Las Vegas as an appetizer as well and then it's cure five individual rolls rolled into one I don't know how you execute all that Japanese food on their menu when you're not trained doesn't quite make sense oh this is not good there's not a lot of people in star pool that like our sushi it's a little bit different from what other places in Starkville have oh god s low Sukie ruins our kitchen the way she wants to it's always takes too long in between tickets but there was really nothing I could do about it this food is taken way too long I've been waiting over an hour for raw fish oh my god I can't take this anymore Damon I'm at Starkville Mississippi hotel Chester and I've been waiting for my lunch for a very long time dammit I know I said my god does a city usually take this long yes sir what is this one Las Vegas who my girls salmon cream cheese and asparagus – deep fried and comes with a jalapenos fight salmon with cream cheese it's disgusting a strange combination wait where doesn't work for me that one army is just greasy get this out of the way as quick as possible okay thank you you're welcome Jeff my first impressions of the food here is that it's as bad as the rooms sukira and there's cream cheese in the middle good that thing so it's pretty big right so how you supposed to get it in your mouth I've never eaten it before let's try come on me we're in this together oh no you order this one all on your own it's yours I'm sure that all right open one please wait there is no way this is gonna fit my mouth ready one two three I can't do it no no how my granddad feels it puts in your teeth head away now so you took one little bite I do damn disaster total disaster how'd it taste by the way I'm very good the Sakura is very chewy Sookie does tried her best but she has no idea what she's doing what's wrong with a Fukuda bland ugly chewy strange combination chewy yep and impossible to put you around let me tell you about my sushi I'm not a Morimoto and Noble absolutely I'm doing my best and I respect rice what is this one strawberry field man look at that strawberry on sushi I'm barb every Japanese chef in America I'd like to apologize it's very weird which part is so just adjust you wouldn't cover white tuna with strawberries and then glaze it so we failed rather Anita beetle to sweet strawberries don't belong with China I am frustrated that Gordon does not like my sushi I've tried all I can how you doing honey bun oh he doesn't like any he doesn't like any of it so truthfully what is wrong with this place lack of business selling on average we can't how many guess would you do on a busy weekend maybe twelve people are they in house guests the hotel usually so virtually nobody from the outside correct anyway we're the owners can you tell me whether yeah thank you they've got just 36 bedrooms yeah on a busy night just 12 guests eat here with food a bad I'm not surprised congratulations on the longest lunch I've ever had in my entire cooking career that was 97 minutes here and half of it was raw as an obvious cook why are you making sushi it's crazy I'm trying my best to to at least introduce Mississippi let's it Nippon healthier there's nothing healthier with my lunch maybe a health warnings surely you should be given the locals what they want to eat that's why they come well talking to Lindsay the only customers we get now the ones staying in the hotel which is practically no one the business is on his ass and how much debt are you in over nine hundred thousand nine hundred thousand dollars right wearing dead please don't say you don't know so far Starkville Mississippi hotel chester has been a massive letdown hotel Chester entrance well such a huge building and such a tiny sign the dated soulless rooms are awful it's like a cheap motel chain strawberry on sushi the sushi is the worst I've ever had because hideous and David the co-owner has just admitted to me and to his wife that they're almost a million dollars in debt nine hundred thousand dollars right leg dad please don't say you don't know I'm deeply sorry and um I'm sorry you're upset I'm not upset at you David should not have been hiding the financial status from me finding out she's being kept in the dark as angered Sookie Hey I I don't know what we are doing I do the spending side and you do the paying side I don't share the finances with Sookie this is getting ridiculous because I'm afraid of hurting Sookie's feelings calm down no I'm not gonna come down while the owners argue guess who have heard about my visit are arriving at the Chester for dinner it's gonna go to the restaurant it's just straight shoot right back there all right and tonight the Russian and hotel will be full of people for the first time in years I feel sorry for all of them hello national waiting I would say at least 45 minutes my apologies how are we waiting on sir we've been here in about an hour I'm sorry I've never seen anything like this before it's insane how long these guests are waiting so what table is this Sookie Oh part of me I'm sorry I just asked what table are you doing the very first table the very first table it's been well over an hour and Sookie is only working on the first table she's really struggling and yet Dave is not stepping in to lend a hand so yeah over an hour in the service would you go in and help her I would but you know that's just not my territory nice unfortunately it's like the hotel's falling apart around you if someone needs you in the kitchen in the bar reception shouldn't you be multitasking their kitchen is her territory I'm just asking is your time I know and I appreciate that yeah if the kitchens not David's territory then maybe the rooms are if I catch the blinds and there's like próxima dust all over your kind of a beat up family who's liking out sometimes when they die this is definitely not suppose I hang out it seems to me that David has checked out I don't understand what's going on here Sookie is totally out of a depth having only dealt with one of the eight tables waiting for food oh no this is awful what's wrong night they said it wasn't cooked it's cold mom what's wrong okay it's like don't you when you get her in trouble when she burst into tears you okay I'm fine help me understand was Carl no I just the fish is undercooked in the center I don't um what is it I'm missing the point I don't understand why she's in that plane head chef because we don't have anyone else I mean she became chef when my dad was in a car accident in 2008 he was bedridden for six months and then mom moved in around the hotel the next day my mom became a chef overnight she came to the hotel saw where she thought she was needed and jumped in the kitchen and ever since she's been trying to make it work the Helen was having function like this I mean I think it's been in this state for about two or three years my dad has taken a step back and give it up a little bit okay yes we strung just he for sure get your eyes nice and bright okay finally I get it the hotel Chester has been in a tailspin since David's car accident I wish Sookie or David had told me big on Sookie is just trying to make this work as best she can but she is failing miserably and David has Hotel knowledge but since the accident he has taken a back seat this whole place feels lost the owners the restaurant the bedrooms even this garden feels abandoned just like the deer I guess the customers against so pissed off I had to do something otherwise this place is gonna go crazy the hotel Chester and Starkville Mississippi is on the brink of financial disaster and I finally found out why my dad was in a car accident in 2008 David's car accident send the hotel into a sharp decline Suki is drowning in the kitchen trying to keep the business afloat on national wedding I would say at least remember we've been here over an hour while her husband David isn't taking the reins I can't see the diner staff so I dashed over to the local supermarket the least I can do to help poor Sookie is to cook up a few sliders and for the customers to walk out those diners do any food trust me tonight it's coming from these as ridiculous in there and our frappe attire is crazy and a little b-side earth on the barbecue in the garden are you guys walking away everybody got some food now feel a bit better the burgers have brought Sookie enough time to get through the rest of dinner service without anyone walking out after a long three hours everyone has finally been fed I'm sure Sookie is as a relieved as me that dinner service is over how are you Sookie fine fine yeah how's a tough one it was very tough yeah yes why don't you guys get out of here you go home let's hook up first thing tomorrow morning how far is home away from here this is our home now that's wrong what you mean this is your home we live here you live on sighs yes given apartment here not right in there that's a the handicapped wrong that's our that's our home now you live in the handicapped room yes can you show me since takes accident I gave up everything we have no money so we had no choice but to live in this room you live in here yes there's live the window no Sookie I have no idea things were this bad well I have to do what you have to do I'm so sorry you know sometimes you have about time could you David please I don't know what else to do we have two children I would like for them to be um not to have to worry about their mom and dad okay so you were running this hotel this was your baby that's right David yes and sadly you got involved in a tragic car accident yes what happened I broke both of my ankles and run back in two places my nearly lost em I mean you know I was pretty busted up so I've been spending most of the past five years just recovering why did you sell your house we couldn't make the payment then you foreclose yes that's terrible I'm sorry I didn't know that then you come home every night now into this bedroom this is awful there is no way to live I think you deserve something better I promise I'll help you fix this place okay yes sir Thank You Gordon thank you for using rest please sometimes out about seven days without stepping out of the hotel and as is sad I can't believe David and Sukie have been living like this for years I've never wanted to help two people so badly I just hope I'm not too late as I rough my sleep I couldn't stop thinking about David and Sukie downstairs where they are almost cooped up in that tiny room with no windows my sleep was rough but mighty go through that for three years like they've been doing god David and Sukie have sunk so far they have lost sight of the outside world if they lose this hotel then they lose everything I need to show them the potential of this place before it's too late like a sink come on this is ridiculous I'm afraid way David and Sukie need to see how to make the hotel Chester a success I've got a plan you've let this business swallow the both of you up yeah it's like quicksand here you've lost your way not only have we lost the connection with each other but you've lost a can actually out there now that town the students the community both who come with me are listening to show you they can save the life of your hotel in the car please when was the last time you two went out for lunch I can't remember you've never been out for lunch together no no wow I want to show David and Sukie a couple of places that are extremely successful because they tap in to what the community wants oh wow love it wasn't specific it's usually easier actually on average weekend for instance for me to summer how many covers you take hundreds pun sales and probably and they didn't get so slam back chasing places thank you sir do you believe a thousand people are died here hmm good idea good honest Mississippi okay I don't want ten percent you just won 100 people a day yeah better oh I did not know that that would that many people eating now I've got one more place to show David and Sukie to really make sure they see there are plenty of businesses do well in the town and who is this this oh yeah really popular you know since my accident I really haven't gotten around yeah this business is a hundred meters from your front door please how many covers you doing a day having done also numbers motor today we can generally double that so after tuna guess today 400 the weekends and families as well yes our business revolves around thank you the purpose of this outing is to show you how these businesses are drawing from the university how they are open to every market and it does translate to the rules you have a potential gold mines out there you have the traffic you've got to tap into the community that's what you're not doing I thought we were always welcoming students maybe we're wrong so let's say yes that's definitely an eye-opener now that I've shown David and Sukie how much potential there is in Starkville I need them to commit to turning the hotel Chester around that was nice I enjoyed that yeah I did too to say that busy for lunch was incredible business booming there well David you need to get your head back in the game that's right I got some great ideas but you two have to be ready for change Gordon whatever direction you help us to get on we're not gonna waiver off of that when I arrived at star ville Mississippi's hotel Chester it was invisible on the Main Street hotel Chester entrance well such a huge building and sort of tiny sign and failing to appeal to the people who could make it a success that college students I'm convinced Suki and David are now ready for change whatever direction you help us to get on we're not gonna waiver off of that so now it's time to reveal the new hotel to David and Sukie and their team sure as hell don't have to wonderful welcome to the new hotel Chester you're no longer hidden on the Main Street now customers locals identifying that it is a hotel is it big enough for you David oh yeah I think it's really really great there is the biggest marking tool you'll ever need so we have a look inside yeah I'm looking forward to seeing what Gordon has done with the inside of the hotel you ready Oh Wow jumping that's really going hearing please fishes definitely lovely lovely lovely I love it John is the drab and the dullness now this room has character isn't this beautiful I'm genuinely thrilled if I could I'd do a somersault backwards and then if Gordon had let me I'd kiss him I'm even if he does and I make drag him in and give him a big old kiss right on the damn lips haha Megan nice to see are you happy huh it's more than I can hoped for and it seems to be the beginning of the end of our struggle do you think the parents of those twenty thousand students in the University we want to stay here now yes all right glad to see one more room yes yes let's go damn I love this round beautiful I'm in a dream wonderful beautiful beautiful beautiful I mean I can't ask more Sookie this is not a Chiang Hotel this is your hotel no that's right something to be proud of ah that's awesome I've got something else to show this one you're gonna absolutely love ready please I'd like to welcome you all to your stunning Bigard oh my god this is what I call a beer gun damn modern benches so we have communal benches as well large parties at families additional space that is why we've taken advantage of stunning fellowship person a beautiful I love it you go to the gazebo we have the most amazing local beers craft beers on tap well and these stunning craft beers that can rotate local beers to sort of promote stuff locally that's off the beer garden is awesome I'm gonna christen it myself and somebody's gonna have to carry me out of it before we open the doors to the public there's one more thing I'd like to show you please come with me yes love is Carleton out here welcome to new hotel Chester's stunning beer gardens foods this hotel is in a vibrant college town in the heart of Mississippi so I've created a menu that will attract a younger crowd and highlight some comfort food gone is the fusion confusion Sookie I'm sorry all gone good southern food fits the location how can we be in Starkville and not have stunning fire green tomatoes next now we have oyster bacon po-boy fire crispy oysters crispy bacon with a stunning spicy Remillard and Gordon's burger he's a chef and he from time to time comes up with some stunning recipes with burgers this burger recipe is featured at Planet Hollywood in Vegas and it is to die for the new menu complements the state of Mississippi I think it really suits the beer garden wonderful wonderful idea Sookie I have something for you that's gonna make your life in the kitchen a whole lot easier then within one second please now I've got someone I'd like to introduce you to someone who very special with two unique assistants come through please say hello to Enrica Williams now she'll be hotel Chester's new head chef this lady is a very experienced chef and she absolutely knows her stuff I'm covering Enriquez salary I'm taking care of that until this place picks up and you can afford to keep it yourself you can having Sookie in the kitchen kind of broke my heart everyday so I'm really looking forward to getting to know the chef and her apprentices and giving them all the support I possibly can Sookie I want you to keep cooking but I want you to have a bit of fun with it and here's how it's gonna work Sookie's robotic grilled skewers chicken beef shrimp garlic ginger soy brownie that's a robot is a personal touch I love it I love to change rubato is classic Japanese barbecue when you think of a robata grill you think marinade is Japanese style is easy to execute and you don't want a color where slack in the kitchen it gives the kitchen a bit of time I can out all of you sit down I'm tuck-in thank you so much please extraordin laughing so tender daddy with word out to the locals and the college students about the Chester's new vibe this hotel is ready for business y'all doing checking in to understand roof as the new younger clientele begin checking in it's clear the renovated rooms are a hit this is awesome yes it feels so big and so bright Wow we need one like sculptures while the rooms are proven to impress the renovated beer garden is also creating a buzz with students parents and locals I'll tell ya do you want anything from the drill that's my little everything what are you drinking buddy David seems reinvigorated as an owner and is really getting into it let me get your glasses let's just call them out to me I'm thrilled to death just looking out there and seeing people eating good food and drinking good craft beers and conversing is exactly the kind of environment I wanted out there I need a burger medium of fish and chips full of pork and without Sookie in the kitchen the new head chef is doing a fantastic job of making wonderful meals and getting them out in a timely manner that is it for hye-won so now we're working high to make him sweat damn it there you go all right buddy the biggest thing Gordon has done is giving me a new sense of confidence and an opportunity to have my wife be my wife again my favorite has been their Gordon's hamburger I'm not a hamburger eater and it's a fantastic and at the money back guarantee I'll give you money back because I like that's the best burger in charcoal without LOC it is very now that the hotel Chester is catering to what the locals want and with Sookie and David embracing the changes I know my job here is almost done time to say goodbye hey Gordon I'm gonna miss you both we're gonna miss you too look after each other embrace these students their parents and get this hotel full when I see you behind that bar seven pints yeah that for me is you and your element all right take care of yourselves yes okay why don't I seeing you bouncing around out there tonight happy in front of customers rather than stressed good to see take care yourself I'm sorry I forgot one little thing kick in with me please yeah one little thing before I go the relaunch of the hotel Chester is a huge success come with me please yeah now Sookie and David are on their way to make in this hotel the talk of the town hearing the car please but before I leave I have one more surprise for them right there's one more little thing I wanted to show you in this place beautiful then gorgeous pool they're both youth come in for two seconds now living in that tiny room with no windows is not way to live so this is in your apartment I rented this for the next six months I'm sure the business kicks off you'll have sufficient funds to read this Varla oh I love it open plan kitchen lounge a quick look at the bedrooms through there beautiful this is just what we really need it for day and me to get away there we go Oh take this nice oh this is nice some time out nice yours so much thank you thank you again that's awesome I'm just damn flabbergasted actually being on sites and not having time house of your hotel you were blind to the potential on your doorstep was it ridiculous we thought Gordon was just coming here to help us with the business he ended up being helping us emotionally our marriage he very much wanted for us to be together and that was so lovely I've heard em all so no question about it really really nice yes thank you again now I'm gonna hurt you here take a okay I'm gonna kiss you to spend some closing time together now you deserve it good night and good luck all right bye Gordon Laura it's a new start for me and it's just definitely a new start for Sookie I'm gonna get naked in the pool right now this is so nice to see two people finally happy strawberries of sushi what was she thinking since my visit the hotel Chester's bookings have gone up and they'll stay with us before now this is the first time and the guests are enjoying the new improvements it's just generic running the meal and I think this is something special now it does feel special like it's actually had a touch care with a new menu and beer garden the hotel has become a local hit with a college kid uh-huh I mean it was outstanding she wasn't yes I mean the local brewery Mississippi plus you had a mix of everything oh she had they are sampler the new buzz around town means the hotel Chester is now bringing in thousands of guests every weekend and David and Sukie are working as a team again March 8th was it booked for a reception for about 150 to 200 people so they want all about 36 rooms for two nights Gordon has saved us our relationship as husband and wife is better well being we're now partners one guy what Gordon has done for us means everything to us and I think Gordon's helped to put the hotel on the map let's go suck face next on hotel hell I'll be in Minnesota where every day is a new battle between the owners and staff kill me kill me kill me there's some business people are about to explode if you are here for two seconds you know I've been running my ass on three do these sisters have it in them to turn this place around or am I already too late damn you stupid bitch feels like I'm in a woman prison on the day-to-day of dated Oh patel's I eventually became a turnaround guy to take on problem properties so my big surprise here is that I'm having a hell of a time trying to turn this thing around we just call her them because I could have a cake oh dear okay this is it yes sir what is that swing it's a leather but it's a rough leather and very difficult to clean I said Adam is like a cheap motel chain I feel like I'm in the witness protection program this is depressing here so when was last time the ribs were touched 2003 2003 so ten years ago it was like something out of the 1970s our hotel rooms I've dated you know we try to call it period furniture yeah I don't know what to say always tells you that a place is on the decline when you walk in you've got walls are a mess scuffs everywhere and big marks on the sofas that you expected to pay good money to sit down and so far I'm not doing it going on pack and then like to come down and have a bite to eat Sookie so what's your experience in the kitchen my father had a sushi restaurant in Washington DC with Challenger she had my did you find a patch away of course did you work in the kitchen no just washing dishes anyway this um little pack thank you okay here I'm gonna see you like wider my to eat okay thank you so you know I feel like the guy who walked into a bar with a big frog on his head went up to the bar and asked the bartender for a drink the bartender said man I think you got a problem don't you and the Frog said yeah I sure do can you cut this ward off my ass and gods can't man talked bars and restaurants and vibrant college town like this are always packed at lunchtime but this place is dead Lindsay how are you good there you go let me get you something to drink just a nice cold water okay please mm-hmm um what would recommend somebody feel sushi is very popular it's a little bit sweeter I'll try Las Vegas as an appetizer as well and then it's currently five individual rolls rolled into one I don't know how you execute all that Japanese food on that menu when you're not trained doesn't make sense oh my goodness this is not good there's not a lot of people in Starfall that like our sushi it's a little bit different from what other places and start will have Oh Gosselaar Sukie runs her kitchen the way she wants to it's always takes too long in between tickets but there was really nothing I could do about it this food is taking way too long I've been waiting over an hour for raw fish oh my god I can't take this anymore Oh Damon I'm at Starkville Mississippi hotel Chester and I've been waiting for my lunch for a very long time damnit I know it's there my god does a city usually take this long yes sir what is this one Las Vegas all my girls salmon cream cheese and asparagus – deep fried and comes with a jalapenos fight salmon with cream cheese it's disgusting a strange combination wait where doesn't work for me that one the army is just greasy can get this out of the way as quick as possible okay thank you you're welcome Jeff my first impressions of the food here is that it's as bad as the rooms Okuda Sakura and there's cream cheese in the middle good that thing so it's pretty big right so how are you supposed to get it in your mouth I've never eaten it before let's try come on me we're in this together oh no you already listened all on your own let's just show that all right open wide please wait there is no way this is gonna fit my mouth ready 1 2 3 I can't do it no no how my granddad feels a puts in your teeth it away now so you took one little bite I damn damn disaster total disaster how'd it taste by the way I'm very good the Sakura is very chewy Suki does tried her best but she has no idea what she's doing what's wrong with a Fukuda bland ugly chewy strange combination chewy yep and impossible to put me around let me tell you about my sushi I'm not a Morimoto and Noble absolutely I'm doing my best and I respect rice what is this one strawberry field man look at that strawberry on sushi a Barbary Japanese chef in America I'd like to apologize free weed which part is so justice you wouldn't cover white tuna with strawberries and then glaze it saw we failed rather than eat a beetle – sweet strawberries don't belong with China I am frustrated that Gordon does not like I am I see she I've tried all I can are you doing honey bun oh he doesn't like any he doesn't like any of it so truthfully what is wrong with this place lack of business selling on average we can't how many guess would you do on a busy weekend maybe twelve people are they in house guests hotel usually so virtually nobody from the outside correct anyway we're the owners can you tell me whether yeah thank you they've got just thirty six bedrooms yeah on a busy night just twelve guests eat here with food that bad I'm not surprised congratulations on the longest lunch I've ever had in my entire cooking career that was 97 minutes here and half of it was raw I don't know biz cook why are you making sushi it's crazy I'm trying my best to to at least introduce Mississippi let's see live and healthier there's nothing healthier with my lunch maybe a health warning surely you should be given the locals what they want to eat that's why they come well talking to Lindsay the only customers we get now the ones staying in the hotel which is practically no one the business is on his ass and how much debt are you in over 900 $900,000 wearing dead please don't say you don't know so far starfield Mississippi's hotel chester has been a massive letdown hotel Chester entrance well such a huge building and such a tiny sign the dated SOLAS rooms are awful it's like a cheap motel chain strawberry on sushi the sushi is the worst I've ever had it's hideous and David the co-owner has just admitted to me and to his wife that they're almost a million dollars in debt nine hundred thousand dollars right playing dad please don't say you don't know I'm deeply sorry and I'm I'm sorry you're upset I'm done upset up here David should not have been hiding the financial status from me finding out she's been kept in the dark as angered Sookie hey I I don't know what we are doing I do the spending side and you do the paying side I don't share the finances with Sookie this is getting ridiculous because I'm afraid of hurting Sookie's feelings calm down no I'm not gonna calm down while the owners argue guess who have heard about my visit are arriving at the Chester for dinner it's gonna go to the restaurant it's just straight shoot right back there all right and tonight the Russian and hotel will be full of people for the first time in years I feel sorry for all of them hello national waiting I would say at least 45 minutes 45 my apologies how are we waiting on sir we've been here when about an hour I'm sorry I've never seen anything like this before it's insane how long these guests are waiting so what Devils this Sookie part of me I'm sorry I just asked what table were you doing with the very first table the very first table it's been well over an hour and Sookie is only working on the first table she's really struggling and yet dave is not stepping in to lend a hand so yeah over an hour in the service would you go in and help her I would but you know that's just not my territory nice unfortunately it's like the hotel's falling apart around you if someone needs you in the kitchen in the bar reception shouldn't you be multitasking that kitchen is her territory I'm just asking this your time I know and I appreciate that yeah if the kitchens not David's territory then maybe the rooms are it's like watch the blinds and there's like awesome dust all over yours kind of a beat-up family who's liking out sometimes when they die this definitely not suppose I hang out it seems to me that David has checked out I don't understand what's going on here Sookie is totally out of her depth having only dealt with one of the eight tables waiting for food oh no this is awful what's all night they said it wasn't cooked mom what's wrong okay like Dona when you get her in trouble oh she's burst into tears you okay I'm fine – help me understand what Karl no I just the fishes undercooked in the center is like don't care what what is it I'm missing the point I do understand why she's in that plane head chef because we don't have anyone else I mean she became chef when my dad was in a car accident in 2008 he was bedridden for about six months and then mom moves in to run the hotel the next day my mom became a chef overnight she came to the hotel saw where she thought she was needed and jumped in the kitchen and ever since she's been trying to make it work so how long was it in function like this I mean I think it's been in this state for about two or three years my dad has taken a step back and give it up a little bit okay we have to be strong just for sure get your eyes nice and bright okay finally I get it the hotel Chester has been in a tailspin since David's car accident I wish Sookie or David had told me well the big gun Sookie is just trying to make this work as best she can but she is failing miserably and David has Hotel knowledge but since the accident he has taken a back seat this whole place feels lost the owners the restaurant the bedrooms even this garden feels abandoned just like the dealer guess the customers are getting so pissed off I'll have to do something otherwise this place is gonna go crazy the hotel Chester and Starkville Mississippi is on the brink of financial disaster and I finally found out why my guy was in a car accident in 2008 David's car accident sent the hotel into a sharp decline Suki is drowning in the kitchen trying to keep the business afloat international wedding I would say at least we've been here in one hour while her husband David isn't taking the reins I can't see the diner staff so I've dashed over to the local supermarket the least I can do to help poor Sookie is to cook up a few sliders for the customers walk out those diners do any food trust me tonight is coming from Lee as ridiculous in there an hour frappe attire is crazy Samantha there's a little beast idath on the barbecue in the garden when you guys washing away everybody got some food now feel a bit better the burgers have brought Sookie enough time to get through the rest of dinner service without anyone walking out after a long career hours everyone has finally been fed I'm sure Sookie is as a relieved as me that dinner service is over how you Sookie fine fine yeah I was a tough one it was very tough yeah yes why don't you guys get out of here you go home let's hook up first thing tomorrow morning how FAR's home away from here this is our home now that's wrong what you mean this is your home we live here you live on sighs yes given apartment here not right in there that's a the handicap run this out that's our home now you live in the handicapped room yes can you show me since takes accident I gave up everything we have no money so we had no choice but to live in this room you live in here yes

41 thoughts on “Hotel Hell S02E04 – Hotel Chester

  1. Gordon…i have been watching you helping people….it brought tears to my eyes. How I really wish, you appear infront of me and help for my future. I know it's impossible as am from India…. May God bless you more

  2. 💖😭19:50.. That daughter's heart was broken for her Mom😭 Gordon sees her tears and I'm glad he was gentle😩My Favorite Episode of All! Never saw owners so easily willing to change! I hope they are still successful and I'm gonna Google them to see😂😌Loved it💖Edit: 2019 and Yes! They are still open😄Awesome

  3. I feel bad for this family, my heart breaks for them, but I would say that I feel bad the most for Sukie, cause she had done everything she could and I cried for her because the weight she have been carrying is like the weight of the world. Kudos and love to Sukie and her family!

  4. I love this, finally people who actually have hotel experience and are suffering for a legitimate reason out of their control, working hard, trying their best, and doing the best that they can the right way, not delusional owners or uneducated people, someone you an actually sympathize with

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